Family Information Service - can they help you?

Launched in 2000, the Family Information Service has 10 years experience of answering queries from local parents, from questions about childcare to starting and moving through school. They keep a wide range of up to date information on registered childcare across BaNES such as nurseries, pre-schools, childminders, after school clubs and parent & toddler groups.

The service is very popular and handles approximately hundreds of requests for information every month. Parent Samantha Williams, has used the service on a number of occasions. She said: "The Family Information Service has come to my aid on several occasions - from searching for childcare providers, and then toddler groups in my area to children's music groups and other activities, always with a courteous attitude on the phone or via email. This is a valuable resource for B&NES and we should cherish it.”

FIS can also provide support for families of children and young people who have a disability, special educational needs or any other additional requirements. They offer information on local and national help lines, support groups, leisure activities, holiday play schemes, after school clubs, transport, benefits and community organisations and services.

Look out for the Family Information Service Leisure Pack, published every year. It’s full of ideas for filling the school holidays with fun and interesting things to do for all the family. Visit our website www.bathnes.gov.uk/fis or call for your copy on Freephone 0800 0731214 (Monday to Thursday 8:45am to 4:45pm and Friday 8:30am to 4:30pm), text on 07980 998906, or email fis@bathnes.gov.uk.